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Privacy policy


Welcome to the Dauphinais website. We are committed to protecting the privacy of the users of our website.

This policy explains how we collect, use, disclose and protect your personal information when you visit our website in accordance with the Act respecting the protection of personal information in the private sector and other applicable Quebec or Canadian data protection laws.

Personal information collected

Personal information is collected when you use our website or interact with our services to enable us to achieve the purposes set out in this privacy policy. The personal information we may collect includes, but is not limited to:

– First and last name

– E-mail address, Internet Protocol (IP) address.

– Telephone number

– Contact and customer service information

This information is collected when you give it to us voluntarily, for example, when requesting a submission online (form) or through our contact page.

Use of personal information

We use the personal information we collect for a variety of purposes, including providing you with information, responding to your various requests (inquiries, services, assistance, etc.), customizing your experience on our site and our various communications, improving our products and services, and complying with legal obligations.

Use of cookies and similar technologies

We use cookies and similar technologies to collect information about your use of the website, to personalize your experience and to analyze usage trends. A cookie is a small text file stored on your computer or mobile device by the web browser. You can set your browser to refuse all cookies or to notify you when cookies are being sent. Please note that refusing to use cookies may affect your experience on the website and the proper functioning of certain pages.

Types of cookies

Essential cookies: These cookies are necessary for our website to work, enabling you to browse and use its basic functions.

Preference cookies: Preference cookies record information such as your preferred language or region to modify the way the website behaves or displays to provide you with a personalized experience.

Performance cookies: These cookies collect information on visitor usage, such as the most popular pages or the most frequently visited products. This data is used to improve the website and enhance your experience.

Statistical cookies: Statistical cookies help website owners, by collecting and communicating information anonymously, to understand how visitors interact with websites.

Disclosure of personal information

We will not disclose your personal information to third parties without your consent, except: where required by law or court order; to protect our rights, security, or the privacy of our users; in the context of the prevention of fraud or acts of a similar nature; in the event of mergers, acquisitions or the sale of all or part of our assets.

Security of personal information

Security measures are in place to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Retention of personal information

We retain and protect your personal information for as long as necessary to fulfill the purposes set out in this Privacy Policy unless a longer retention period is required by law.

Destruction of personal information

Collected personal information will be securely destroyed when it is no longer required or at the end of the retention period.

However, in certain cases and for serious and legitimate purposes, such as statistical data, we may render personal information irreversibly and permanently anonymous. This procedure will make it impossible to trace the individual associated with the information. The rest of the data will be destroyed following the previous paragraph.

Links to third-party websites

This privacy policy does not apply to other third-party websites that may be accessed through links on our web pages. We are not and will not be responsible for these third-party sites. Therefore, any personal information you transmit through these third-party websites is subject to their own privacy and/or confidentiality policies. It is your responsibility to review these policies on third-party websites.

Google Analytics

We may use Google Analytics to improve the experience and analyze our customers. For more information, please visit the Google Analytics website and read their own policies. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out in their policies. For further information, please contact our contact person in the Contact section below.

Your rights

In accordance with the Privacy Act and other applicable laws, you have the right to request access, rectification, deletion, or portability of your personal information. You have certain rights regarding your personal information, including the right to access your personal information, to correct or request the deletion of your personal information (subject to legal obligations), to withdraw your consent at any time, to change your communication preferences, and to object to the processing of your personal information in certain circumstances.

Consent preferences

You may modify your consent preferences at any time by using the personal information access form, called “consent preference”, accessible from the footer of the Dauphinais website.


If you have any questions or problems with this privacy policy, please contact the person responsible for the protection of personal information:

Annie Boisvert | | 819-993-1404 ex.223

6163 Bourque Blvd

Sherbrooke (Quebec) J1N 1H2

Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Any changes will be posted on our website with an updated revision date.

By continuing to use our products or services after changes are posted, you agree to the terms of the revised or modified policy.

Date of last update: 01/02/2024

Effective policy: 01/02/2024